FAQs

Which network does one2one use?

one2one uses the MTN network.

How and when will I get my SIM?

Your SIM will be delivered by overnight courier to your door FREE of charge.

What is my SIM connection fee?

Your SIM is connected to the MTN network for FREE.

How will I receive my airtime/data?

2 – 72 hours after activation of your one2one package you will receive a pro-rata amount of airtime/data. Every month thereafter you will receive your airtime/data on the 6th of the month.

How much will I pay a month and how do I pay?

The monthly installment due on your one2one package is dependent on the package you choose.  This amount forms part of the total monthly installment due on your TFG store account. 

How will I know when the airtime/data is almost depleted?

You simply perform a balance enquiry by dialling the USSD *141# from your cellphone.

What is USSD

USSD is a short code number normally consisting of a * and # (hashtag) which can be used to load airtime and other services to your airtime package.

When do I do a SIM swap and how does it work?

A SIM swap is done when you lose your SIM card or if the SIM card you have is faulty. Should you require a SIM swap, you need to phone 0860 663 663.